'Tis the season for fantastic Christmas Raffle prizes!
Could you be the lucky winner of our first prize a Sykes Forest Holiday generously donated by Sykes Cottages?
Just enter our fundraiser for animals in need
North Clwyd Animal Rescue is committed to the very highest standards of customer care. However, we appreciate that there will be occasions when we don’t get it right. So please let us know if you think we have failed in any way.
If you have a complaint about our work, please write to:
The Trustees
North Clwyd Animal Rescue
Maes Gwyn,
Trelogan,
Nr. Holywell,
Flintshire
CH8 9BD
Or email us at customercare@ncar.org.uk
Your complaint will be fully investigated and a response will be sent as quickly as possible but in no more than 14 days.
The reply will usually be a full explanation but in some cases we may inform you that more time is needed to investigate the issue.
We aim to give a full response to all complaints within a maximum of 30 days.