Get in Touch with NCAR

The easiest and fastest way to drop us an email is to complete the boxes below. These messages will come straight to the NCAR inbox and we will reply to them as soon as we can. Please remember we have a lot of animals to take care of though, so it may not be immediately, but we will get there!

Or Call 01745 560546

RESCUE OPEN:

*Enquiries are by appointment only*

If you would like to adopt one of our residents, please fill in an “apply to adopt form” via the home page or the “rehome” menu.

Monday – 10am-4pm Reception Shop & Donation drop off only.

Tuesday – Sunday – 10AM – 4PM for Appointments, Reception Shop & Donation drop off.

(9am – 5pm Daily for Strays only)

Evening calls – Emergency and Stray Dog calls only

Doris’s Bunker, our onsite cafe is open Tuesday – Sunday 10.30am – 3.30pm

NCAR CUSTOMER CARE

North Clwyd Animal Rescue is committed to the very highest standards of customer care. However, we appreciate that there will be occasions when we don’t get it right. So please let us know if you think we have failed in any way.

If you have a complaint about our work, please write to:

The Trustees
North Clwyd Animal Rescue
Maes Gwyn,
Trelogan,
Nr. Holywell,
Flintshire
CH8 9BD

Or email us at customercare@ncar.org.uk

Your complaint will be fully investigated and a response will be sent as quickly as possible but in no more than 14 days.

The reply will usually be a full explanation but in some cases we may inform you that more time is needed to investigate the issue.

We would aim to give a full response to all complaints within a maximum of 30 days.