Get in Touch with NCAR

The easiest and fastest way to drop us an email is to complete the boxes below. These messages will come straight to the NCAR inbox and we will reply to them as soon as we can. Please remember we have a lot of animals to take care of though, so it may not be immediately, but we will get there!



Or Call 01745 560546


RESCUE OPEN EVERYDAY 11AM – 3PM (for  animal enquiries)
PET SHOP OPEN  11AM – 4PM

(9am – 5pm, Monday – Sunday for Strays only)
Evening calls – Emergency and Stray Dog calls only
PLEASE ARRIVE BEFORE 3PM TO START OR ENQUIRE ABOUT ADOPTIONS.
WE CAN NOT START ADOPTION PROCESSES AFTER 3PM

NCAR CUSTOMER CARE

North Clwyd Animal Rescue is committed to the very highest standards of customer care. However, we appreciate that there will be occasions when we don’t get it right. So please let us know if you think we have failed in any way.

If you have a complaint about our work, please write to:

The Trustees
North Clwyd Animal Rescue
Maes Gwyn,
Trelogan,
Nr. Holywell,
Flintshire
CH8 9BD

Or email us at customercare@ncar.org.uk

Your complaint will be fully investigated and a response will be sent as quickly as possible but in no more than 14 days.

The reply will usually be a full explanation but in some cases we may inform you that more time is needed to investigate the issue.

We would aim to give a full response to all complaints within a maximum of 30 days.